Our Terms & Conditions

1. Introduction

1.1 ITC Fibre Innovations Limited (henceforth known as “IFIL”) operates the website (the “Platform”) owned by ITC Limited, a company registered under the Companies Act 2013, with its registered office at 37, Jawaharlal Nehru Road, Kolkata – 700071 (the “Company”).

Through its Platform, the Company provides information about papers, paperboards, and specialty papers marketed by the Company and facilitates sample requests (the “Products”).

The Platform also includes marketing enquiry management tools, downloads for product and technical details, and other incidental services to support the services available on the Platform (the “Services”).

This document is an electronic record under the Information Technology Act, 2000 and related rules, as well as other applicable statutes.

It is generated by a computer system and does not require physical or digital signatures.

1.2 These terms and conditions (the “Terms of Service”) apply to all users of the Platform, including but not limited to browsers, customers, content contributors, and vendor partners (collectively, the “Users”).

By registering on, browsing, downloading, using, or accessing any part of the Platform or utilizing the Services, Users agree to be bound by these Terms of Service, including any additional or modified terms and policies related to the Platform or future services provided by the Company.

If at any time Users do not agree to any or all of the Terms of Service, they should refrain from accessing the Platform or using the Services.

1.3 Users can review the latest version of the Terms of Service at any time on this page.

The Company reserves the right to unilaterally update, change, or replace any part of these Terms of Service by posting updates or changes to the Platform.

It is the responsibility of Users to check this page periodically for updates.

Continued use or access of the Platform after any changes are posted constitutes acceptance of those changes.

1.4 These Terms of Service govern the use of the Platform.

By installing, downloading, or merely using the Platform, Users are contracting with the Company and signify their acceptance of the Terms of Service and other policies (the “Policies”) as posted on the Platform from time to time.

This acceptance takes effect from the date of Platform download, creating a legally binding agreement to abide by these terms.

2. Eligibility

2.1 Accepting these Terms of Service forms a legal contract between the User and the Company.

Therefore, any User who is “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including minors, undischarged insolvents, etc., is not eligible to use the Platform.

Only individuals who are eighteen (18) years of age or older may use the Platform and access the Services.

The Company reserves the right to terminate a User’s account and/or deny access to the Platform if it becomes aware that the User is under the age of eighteen (18) years.

2.2 Each User represents that they are competent to contract as per the Indian Contract Act, 1872, have not been disqualified, and have not had their account previously suspended or removed by the Company from the Platform.

Each User also represents and warrants that they have the right, authority, and capacity to be bound by the Terms of Service.

3. Account Registration

3.1 The Company allows all Users to access, view, and download content from the Platform upon registration.

Users can only utilize the Services by creating an account.

By registering for an account on the Platform or availing of the Services, Users automatically become members and agree to the Terms of Service.

Membership is limited to this purpose and is subject to the acceptance of and adherence to the Terms of Service by the Users.

As long as the Users abide by the Terms of Service, the Company grants them a non-transferable, limited, non-exclusive, and revocable privilege to register and use the Platform and access the Services.

3.2 Users agree to provide accurate, current, and complete information during the registration process and to keep this information updated as necessary.

Each User represents and warrants that they have not impersonated any person or entity or otherwise misrepresented their identity, age, or affiliation with any person or entity.

3.3 The Company reserves the right to suspend or terminate an account or access to the Platform permanently: (i) if any information provided during the registration process or afterward proves to be inaccurate, outdated, or incomplete; or (ii) if the Users are found to be non-compliant with the Terms of Service.

3.4 It is the responsibility of Users to treat the OTP and any other security information provided by the Company as confidential and not disclose it to any person or entity other than the Company.

The Company reserves the right to disable any user identification code or password at its sole discretion if Users fail to comply with any provision of the Terms of Service.

3.5 Notwithstanding anything to the contrary herein, Users acknowledge and agree that they have no ownership or other property interest in their account and further acknowledge and agree that all rights in and to their account are, and shall forever remain, owned by and inure to the benefit of the Company.

4. Use of the Platform

4.1 Users agree, undertake, and confirm that their use of the Platform will be strictly governed by these Terms of Service.

Additionally, Users shall not host, display, upload, download, modify, publish, transmit, update, or share any information which:

4.1.1 is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, slanderous, inciting criminal behavior, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, or otherwise unlawful in any way.

This includes content that unlawfully threatens or unlawfully harasses, including but not limited to “indecent representation of women” as defined by the Indecent Representation of Women (Prohibition) Act, 1986.

4.1.2 is patently offensive to the online community, such as sexually explicit content or content that promotes obscenity, pedophilia, racism, bigotry, hatred, or physical harm of any kind against any group or individual.

4.1.3 harasses or advocates harassment of another person, including children.

4.1.4 infringes upon or violates any third party’s rights, including but not limited to intellectual property rights, privacy rights (such as unauthorized disclosure of a person’s name, email address, physical address, or phone number), or rights of publicity.

4.1.5 promotes illegal or unauthorized copies of another person’s copyrighted work, such as distributing pirated software or providing links to such content, or sharing information to bypass copy-protection mechanisms.

4.1.6 attempts to gain unauthorized access or exceeds authorized access to the Platform or to any profiles, blogs, communities, account information, or other areas, or solicits passwords or personal information for commercial or unlawful purposes from other Users.

4.1.7 interferes with another User’s use and enjoyment of the Platform or disrupts any third-party users’ experience of similar services.

4.1.8 refers to any website or URL that, at our sole discretion, contains material inappropriate for the Platform or violates the spirit of these Terms of Service.

4.1.9 violates any applicable law currently in force.

4.1.10 impersonates another person.

4.1.11 threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to commit a cognizable offense, obstructs the investigation of an offense, or insults any other nation.

4.1.12 contains software viruses or other harmful computer programming routines that could damage, interfere with, or diminish the value of any system, data, or personal information, or surreptitiously intercept or expropriate any system, data, or personal information.

4.1.13 directly or indirectly offers, attempts to offer, trades, or attempts to trade in any item whose dealing is prohibited or restricted under any applicable law, rule, regulation, or guideline in force.

4.2 By using the Platform, Users represent and warrant that:

4.2.1 All registration information provided by the Users is truthful, lawful, and accurate.

4.2.2 The User’s use of the Platform is solely for personal purposes, and they shall not authorize others to use their account.

4.2.3 Users agree not to submit, post, upload, distribute, or otherwise transmit any content that: (a) is defamatory, abusive, harassing, insulting, threatening, or could be considered stalking or an invasion of privacy; (b) is bigoted, hateful, or offensive on the basis of race or other factors; (c) is violent, vulgar, obscene, pornographic, or sexually explicit; (d) is illegal or encourages or promotes illegal activities with the intent to commit them.

4.2.4 Users confirm that they hold all necessary licenses, consents, permissions, and rights for any content they submit, post, upload, distribute, or transmit, and no payment, permission, or authorization from any third party is required to use, distribute, or exploit such content as allowed by these Terms of Service and Privacy Policy.

4.2.5 Users agree not to use the Platform in any manner that is unlawful or harms the Company or any other person or entity.

4.2.6 Users will not post, submit, upload, distribute, or transmit any software or computer files containing viruses or other harmful components that could impair or damage the Platform, any connected networks, or interfere with the use or enjoyment of the Platform by other users.

4.2.7 Users will not use another person’s username, password, or other account information, nor will they impersonate any person or entity, or misrepresent their identity or affiliation with any individual or organization.

4.2.8 Users will not delete or modify any content on the Platform, including but not limited to disclaimers or proprietary notices such as copyright or trademark symbols and logos.

4.2.9 Users will not post or contribute any content that is obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, defamatory, false, political, or otherwise contrary to the Company’s interests.

4.2.10 Users shall not access the Platform without proper authorization or use it in any way that causes damage, disruption, or interference to any part of the Platform, the equipment or networks hosting the Platform, or any third-party equipment.

4.2.11 Users agree to fully indemnify and hold harmless the Company and its officers or representatives from any costs, damages, liabilities, or consequences arising from the actions of Users on the Platform.

This includes waiving any claims under applicable Indian laws.

Despite reasonable efforts, the Company cannot control or take responsibility for the information provided by other Users on the Platform.

4.2.12 Users agree to use the Products purchased solely for personal use and not for resale or any commercial purposes.

4.2.13 Users shall not copy, download, stream, capture, reproduce, duplicate, archive, upload, modify, translate, publish, broadcast, transmit, retransmit, distribute, perform, display, sell, frame, deep-link, or otherwise use any Content from the Services.

4.3 Users shall not attempt to gain unauthorized access to any section or feature of the Platform or any connected systems or networks.

Users are prohibited from probing, scanning, or testing the Platform’s security or attempting to breach any security or authentication measures on the Platform or its connected networks.

4.4 Users must comply at all times with applicable laws, including (a) the Information Technology Act, 2000 and its rules; (b) domestic laws, rules, and regulations (including exchange control laws); and (c) international laws and regulations (including goods and services tax, income tax, central excise, customs duty, and other local levies) governing the use of the Platform, and the listing, purchasing, soliciting offers to purchase, or selling of Products or Services.

Users shall not engage in any prohibited transactions under applicable laws, including exchange control regulations.

4.5 To enable the Company to use the information provided by the Users without infringing on any rights or laws, the Users agree to grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, and sublicensable (through multiple tiers) right to exercise copyright, publicity, database, or any other related rights.

The Company will use the information only in accordance with these Terms of Service and the Privacy Policy applicable to the use of the Platform.

4.6 While the Company reserves the right to monitor the materials posted on the Platform, it is not obligated to do so.

The Company may remove or modify any content that, in its sole discretion, violates or is alleged to violate any law or the spirit of these Terms of Service.

However, the Company will not be held responsible or liable for any content posted, nor for any claims, damages, or losses arising from the use or display of content on the Platform.

4.7 The Company retains the right to take necessary actions and seek damages for any involvement of Users, whether intentional or unintentional, in hacking activities, either individually or in groups.

4.8 The Users acknowledge that their content may be transferred unencrypted, involving (a) transmissions across different networks, and (b) adjustments to conform to the technical requirements of connecting networks or devices.

The Users understand that using the Platform requires internet access and telecommunication services, and they shall bear all associated costs.

The Company shall not be liable for any such costs under any circumstances.

5. Accuracy, Completeness, and Timeliness of Information

5.1 The Company is not responsible for any inaccuracies, incompleteness, or outdated information provided on the Platform, whether supplied by Users or otherwise.

The content available on the Platform is for general informational purposes only and should not be solely relied upon for decision-making.

Users are encouraged to consult primary, more accurate, comprehensive, or timely sources before making decisions.

The Users acknowledge that the Company is not responsible for ensuring the accuracy of the information provided by Users.

Any reliance on the information on the Platform is at the User’s own risk.

5.2 The Platform may contain historical information that is not current and is provided solely for reference purposes.

While the Company reserves the right to modify the content of the Platform at any time, it is not obligated to update any information.

The Users agree that it is their responsibility to monitor changes made to the Platform.

5.3 The Platform may occasionally display information containing typographical errors, inaccuracies, or omissions related to Products, pricing, promotions, offers, Delivery Charges, transit times, and availability.

The Company reserves the right to correct any such errors, inaccuracies, or omissions, and to update or change any information if it is found to be inaccurate, without prior notice.

5.4 The Company is not obligated to update, amend, or clarify any information on the Platform, including but not limited to pricing, unless required by law.

The absence of a specified update or refresh date should not be taken to imply that all information on the Platform or related to the Services has been modified or updated.

6. Disclaimers of Warranties and Limitation of Liability

6.1 While the Company strives to ensure the Platform is available at all times, it does not guarantee that access will be uninterrupted, timely, error-free, or free of viruses or other harmful components.

Nor does it guarantee that defects will be corrected.

6.2 The Company does not warrant that the Platform will be compatible with all hardware and software used by Users.

The Company will not be liable for any damage to equipment, software, data, or other property caused by downloading or installing the Platform.

6.3 The Company makes no representations or warranties that the information available on the Platform will be correct, accurate, or reliable.

6.4 The Company does not provide any warranty or guarantee regarding the Products delivered to Users, and shall not be held responsible for such Products under any circumstances.

6.5 The Platform may undergo constant upgrades, and some features or functions may not be fully operational at all times.

6.6 The Platform is provided on an “as is” and “as available” basis.

The Company expressly disclaims all warranties, whether express or implied, regarding the records and other data made available to Users.

6.7 The Company makes no representation or warranty that: (i) the Platform will be accurate or reliable; (ii) the Platform will be uninterrupted, timely, secure, or error-free; (iii) any information obtained from using the Platform will be accurate, timely, or complete; or (iv) any errors in the software used on the Platform will be corrected.

6.8 THE COMPANY DOES NOT REPRESENT ANY OF THE USERS, AND DISCLAIMS ANY LIABILITY WITH RESPECT TO ANY ERROR OR INCONSISTENCY WITH RESPECT TO ANY INFORMATION RELATING TO SUCH USERS DISPLAYED ON THE SITE OR WITH RESPECT TO THE SERVICES PROVIDED.

ANY INFORMATION PROVIDED WITH RESPECT TO THE USERS AND FEES PAYABLE IS SUBJECT TO CHANGE WITHOUT NOTICE.

ANY TRADEMARK, WORD MARK, OR INTELLECTUAL PROPERTY OF ANY USERS BELONGS TO SUCH USERS ALONE, AND THE COMPANY HAS NO RIGHT OR CLAIM OVER THE SAME.

6.9 The Company is not responsible and will not be liable for: (i) any content or Products provided by third parties; (ii) damages resulting from downloading data or any materials from the Platform; or (iii) failures of the internet or any data or telecommunications equipment, system, or network used in connection with the Platform.

6.10 The Company will not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages, including, but not limited to, financial losses, loss of data, replacement costs, or similar damages, whether based on contract, tort, strict liability, or otherwise.

This applies to any claim related to the use of the Platform, including, without limitation, errors or omissions in content or any loss or damage incurred as a result of using the Platform, even if the possibility of such damages was advised.

6.11 The Company will not be liable for any losses or injuries arising from or related to the information provided on the Platform.

Under no circumstances will the Company, its employees, affiliates, authors, or agents be liable to the Users or any third party for decisions made or actions taken by Users.

6.12 The Company will not be liable for any actions or omissions by the Vendor(s), including but not limited to deficiencies in service, incorrect order delivery, order mismatches, quality issues, incorrect pricing, insufficient quantity, delays in preparation or delivery, etc.

7. Privacy

7.1 All information about Users that are collected, stored, or transmitted in any way on the Platform, including any registration information, is subject to our Privacy Policy (the “Privacy Policy”), located on the website.

7.2 Users acknowledge and agree that IFIL may access, preserve, transfer, and disclose account information and/or User data subject to the Privacy Policy.

7.3 All the information in relation to registration on the Website and/or availing Services on the Platform is collected by IFIL having its registered office at 37, Jawaharlal Nehru Road, Kolkata – 700071 and shall be retained by IFIL having its registered office at 37, Jawaharlal Nehru Road, Kolkata – 700071.

8. Third Party Links

8.1 Certain content, advertisements, or Products available via the Platform may include materials from third-parties.

8.2 Third-party links on the Platform may direct the User to third-party websites that are not affiliated with the Company.

The Company is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, Products, or services of third-parties.

8.3 The Company is not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party’s policies and practices and make sure to understand them before engaging in any transactions.

Complaints, claims, concerns, or questions regarding third-party Products should be directed to the third-party.

9. Intellectual Property

9.1 The Company is either the owner of intellectual property rights or has the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the intellectual property on the Platform, and on the material published on it.

9.2 The Users must not modify the paper or digital copies of any materials printed or downloaded in any way, and they must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

9.3 The Users must not use any part of the materials on the Platform for commercial purposes without obtaining a licence to do so from the Company.

10. Indemnification

10.1 The Users agree to indemnify, defend and hold harmless the Company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of a breach of these Terms of Service or the documents they incorporate by reference, or violation of any law or the rights of a third-party.

11. Severability

11.1 In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed to be severed from these Terms of Service.

Such determination shall not affect the validity and enforceability of any other remaining provisions.

12. Independent Contractors

Nothing herein contained shall constitute or be deemed to constitute a relationship of agency, partnership, joint venture, or employment between the Delivery Partners, the Users, including the Vendor Partners, and the Company.

13. Termination

13.1 These Terms of Service are effective unless and until terminated by either the Company or the Users.

The Users may terminate these Terms of Service at any time by notifying the Company that the Users no longer wish to use the Platform or the Services, or when the Users cease using the Platform.

13.2 If, in the Company’s sole judgment, the Users fail, or the Company suspects that the Users have failed, to comply with any term or provision of these Terms of Service, the Company may also terminate their access to the Platform, or cease the provision of the Services at any time without notice.

The Users will remain liable for all amounts due up to and including the date of termination, and/or the Company may deny the Users access to the Platform or the Services (or any part thereof).

14. Entire Agreement

14.1 These Terms of Service and any policies or operating rules posted by the Company on the Platform constitute the entire agreement and understanding between the Users and the Company with respect to the Platform, and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between the Users and the Company (including, but not limited to, any prior versions of the Terms of Service).

14.2 Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

15. Waiver

The failure of the Company to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

16. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of India.

Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Platform, shall be subject to the jurisdiction of the courts at Secunderabad/Hyderabad, India.

17. Contact Information

All notices and enquiries to the Company can be addressed to:

Mr. Amit Sharma

ITC Fibre Innovations Limited

106, Sardar Patel Road, Secunderabad

Telangana – 500 003, India

marketing@itcfibre.in

18. Grievance Redressal

18.1 All grievances with the Company with respect to the Products, Services, or any other term of these Terms and Services can be addressed to: marketing@itcfibre.in

18.2 In the event the User’s grievances are not suitably resolved or with respect to the alleged breach of any statutory compliances, such grievances can be escalated to:

Mr. Amit Sharma

Email: marketing@itcfibre.in

18.3 The details of the Resident Nodal Person to comply with the Consumer Protection (E-commerce) Rules are as follows:

Mr. Amit Sharma

Email: marketing@itcfibre.in

19. Compatible Systems

19.1 The Services on the Platform can be availed through various devices, platforms, etc., which the Company approves from time to time, the current list for which is set out below (“Compatible System”).

In some cases, whether a device is (or remains) a Compatible System may depend on software or platform provided or maintained by the device manufacturer or other third parties.

As a result, devices that are Compatible System at one time may cease to be Compatible System in the future.

19.2 Subject to compatibility, the Users may be able to access the Services, including Content, through mobile phones, tablets, and other IP-based connected devices, or any Compatible System offered by a partner authorized by the Company.

20. Communications

20.1 While using the Services or sending any data, information, or communication to the Company, Users agree and understand that they are communicating with the Company.

The Company may communicate with the Users via email, push messages, or any other message or electronic records on the email address and/or contact number available with ITC or made available to the Company.

20.2 The Users agree and acknowledge that the Company or any of its affiliates, partners may use the contact information provided by the Users for any purpose, including:

20.2.1 To communicate the details of the order placed, including order confirmation or failure, order shipment details, and/or order delivery details.

20.2.2 To obtain feedback regarding the Services, new products, or services whether offered by the Company, Vendor Partners, or any other affiliate.

20.3 In the event that the Users have indicated any “do not disturb” preferences to their telecom service provider and registered themselves on the national customer preference register/do not disturb or similar list, it shall be the responsibility of the User to ensure that the registered preferences allow for communications to be sent to them in accordance with the above provisions.

21. Deactivation of Users’ Account

21.1 The Users may request deactivation of the account on the Platform by sending an email to marketing@itcfibre.in.

21.2 The Users may also reach out to the email address mentioned above to withdraw consent regarding the usage of any data or information given by them while availing Services.

21.3 In compliance with the rules under the Information Technology Act 2000, the data would be retained for a period of 180 days after cancellation/withdrawal of registration on the Platform, as the case may be.